Returns & Exchanges

At McArthur's Bakery, we strive for perfection in every bite, but due to the perishable nature of our products, we offer resolutions for items that arrive damaged or incorrect. If you are not completely satisfied with your order, please contact our guest services team within 24 hours of receipt.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and the packaging, especially if there is visible damage or if the item received does not match your order.

• 2.
  Contact Guest Services

  Email our support team or call the bakery directly with your order number and the photos of your items to initiate a claim.

• 3.
  Quality Review

  Our pastry chefs and management team will review your request to determine if a replacement, store credit, or refund is appropriate based on the specific issue.

• 4.
  Resolution Delivery

  Once approved, we will expedite a fresh replacement to your door or process a refund to your original payment method within 3-5 business days.